Privacy policy

Last updated: January 1, 2024

This Privacy Policy describes how Cloncaia (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cloncaia.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide our Services. The type of information collected depends on how you interact with us.

We may use information we collect to:

  • Communicate with you and provide customer support.
  • Process payments and fulfill orders.
  • Comply with legal obligations and enforce our Terms of Service.
  • Protect or defend our Services, rights, and users.

What Personal Information We Collect

Information We Collect Directly from You

Information you provide directly may include:

  • Basic contact details (name, address, phone number, email).
  • Order information (billing and shipping addresses, payment confirmation).
  • Account information (username, password, security questions).
  • Shopping behavior (items viewed, cart, wishlist).
  • Customer support interactions (messages and inquiries).

Personalization Data (Photos and Custom Text)

As part of our personalized gift services, we may collect personal information you provide when placing an order, including:

  • Photos, images, or videos you upload.
  • Custom text, names, dates, messages, or other personalization details.

How We Use This Data:

  • To create, produce, and fulfill your custom orders.
  • To provide customer support related to your order.
  • To improve our Services (e.g., ensuring order accuracy and quality control).

Access and Sharing:

  • Access is limited to our in-house team and trusted production partners necessary to complete your order.
  • Personalization data is never sold, rented, or shared for marketing purposes without your explicit consent.
  • Your data will not be publicly shared or used in advertising without your explicit consent.

Data Security:

  • Personalization data is stored securely during production and transmission.
  • Access is restricted to authorized personnel only.
  • We implement reasonable technical, administrative, and physical safeguards to protect your data.

Data Retention:

  • Files may be retained up to 90 days after order completion to fulfill your order, provide customer support, or comply with legal obligations.
  • Once no longer needed, files are deleted or anonymized according to our data retention practices.

Your Rights:

  • You may request the deletion or removal of your personalization data after your order is completed, subject to legal or operational requirements.
  • You may contact us at support@cloncaia.com or call 1-800-801-5614 to exercise these rights.

Optional Marketing Use:

  • With your consent, we may feature your submitted photos or custom designs in our marketing materials. You can withdraw consent at any time by contacting us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include device information, browser type, network connection, IP address, and other interactions with the Site.

For more information about the cookies we use through Shopify, see Shopify Cookies. You can manage or block cookies in your browser settings, but some features of the Site may not function correctly if cookies are disabled.

Information We Obtain from Third Parties

We may obtain information about you from third-party service providers, including:

  • Vendors who support our Site and Services (e.g., Shopify).
  • Payment processors to handle transactions.
  • Marketing and analytics partners.

We are not responsible for the privacy practices or accuracy of information provided by third parties.

How We Use Your Personal Information

We use your personal information for:

  • Providing Products and Services: Process payments, fulfill orders, manage accounts, arrange shipping, and handle returns.
  • Marketing and Advertising: Send promotional communications and tailor Services and ads with your consent.
  • Security and Fraud Prevention: Detect and respond to fraud or unauthorized activity.
  • Communication: Respond to inquiries and improve our Services.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers (IT, payment processing, shipping, analytics).
  • Business and marketing partners to provide services and advertising.
  • Affiliates or corporate group members.
  • Legal authorities as required by law or to protect our rights.

User-Generated Content:

  • Content you post publicly (reviews, comments) may be visible to anyone. We are not responsible for how others use this content.

Third-Party Websites and Links:

  • Our Site may link to third-party websites. We are not responsible for the privacy or security of such sites and encourage you to review their privacy policies.

Children’s Data

  • The Services are not intended for children, and we do not knowingly collect information from anyone under 16.
  • Parents or guardians can contact us to request deletion of any such data.

Security and Retention

  • We implement reasonable safeguards to protect your personal information but cannot guarantee perfect security.
  • Retention depends on legal, operational, or business needs.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access, deletion, correction, and portability of personal information.
  • Restriction of processing and withdrawal of consent.
  • Opt-out of sale, sharing, or targeted advertising.

You can exercise your rights by contacting us at support@cloncaia.com or 1-800-801-5614. We will not discriminate against you for exercising these rights.

International Users

  • We may transfer, store, and process your personal information outside your country, including the United States. Transfers from Europe will rely on recognized transfer mechanisms like Standard Contractual Clauses.

Contact

For questions, complaints, or to exercise your privacy rights, contact us:

Cloncaia
407 Lincoln Road, Suite 6H PMB 1358
Miami Beach, FL 33139, United States
Phone: 1-800-801-5614
Email: support@cloncaia.com

For applicable data protection laws, we are the data controller of your personal information.