Shipping Policy
Cloncaia Shipping Policy
Last updated: March 31, 2026
At Cloncaia, we transform gifts into unique, personalized products for your loved ones. Please read our shipping policy carefully so you know what to expect when ordering.
Order Processing
- Orders are processed Monday–Friday, with a daily cut-off at 10:00 PM EST.
- Processing times typically take 1–2 business days, as each order is personalized to ensure accuracy and quality.
- Personalized items may take slightly longer than standard items.
Shipping Times
Estimated shipping times vary depending on your location:
| Region | Processing | Shipping | Total Estimated Delivery |
|---|---|---|---|
| United States | 1–2 days | 2–8 days | 3–10 business days |
| Europe & Canada | 1–2 days | 5–15 days | 6–17 business days |
| Rest of World | 1–2 days | 10–30 business days | 11–32 business days |
Delivery times are estimates. Actual delivery may vary due to customs, carrier delays, or other factors outside our control.
Shipping Services
We use trusted carriers to ensure your order arrives safely:
- United States: DHL, UPS
- United Kingdom: DHL, Royal Mail
- Canada: Canada Post
- France & Europe: DHL, Asendia
- Rest of World: DHL, FedEx
Your order will ship via the fastest available method.
Shipping Charges
- Shipping fees are calculated at checkout based on order weight, destination, and chosen shipping method.
- Minimum standard shipping: $5.00
- Free standard shipping applies to US orders over $65.
- Please ensure your delivery information is accurate when placing your order.
International Orders & Customs
- Customers outside the United States are responsible for customs duties, taxes, or import fees imposed by their country.
- These charges are not included in the checkout total and are collected by the local customs authority.
Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Tracking allows you to monitor your package until it arrives at your doorstep.
Contact Us
If you have questions about your order or shipping, contact us:
Cloncaia – Personalized Gifts
407 Lincoln Road, Suite 6H PMB 1358
Miami Beach, FL 33139, USA
Email: support@cloncaia.com | Phone: 1-800-801-5614
Opening Hours: Mon–Sat 10:00–18:00 EST